The Salon Client from Hell
To build a strong clientele, you can’t just go for pretty and nice; you must take on the challenging, boring, and the client from hell.
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To build a strong clientele, you can’t just go for pretty and nice; you must take on the challenging, boring, and the client from hell.
It has been my experience that when professionals fail to connect with client goals, they sense the client losing interest.
The costs--and benefits--of a creative lifestyle.
Many seasoned professionals look back on their first job and that their first job was a major influence on their career.
A long, long time ago I was taught a most valuable educational lesson, which I credit with making my school, the Carlos Valenzuela Academy in Scottsdale, a success in the 1990’s. Let me share it with you.
Ways to harness the power of technology for the busy salon professional.
Forgetting a name is so embarrassing in the salon--that awkward moment when you need to resort to, “Hello, beautiful, or Hey, buddy.”
This statement is going to make me very unpopular: I don’t like kids in the salon. Aside from being troubled by the one next to me on an airplane with an ear infection, the kid in the salon comes in a very close second.
The social networks are abuzz with talk about direct product sales to consumers. Let's talk about what this can mean for the stylist.
Finally, I sense a turn in our hair fashions. Could just me, but does anybody else catch the smell of hairspray in the air? Hairdressing, as in moving the hair with purpose, placing it in a desired form, and spraying it to keep it there---that’s what I mean.