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When Starbucks started getting into McDonald's pocket and impacting revenues in the coffee category, McDonald's made a decision to focus on the opportunity and create McCafé. Many of the same type specialty coffee creations Starbucks ...
Tip number five on my list of the things you can do RIGHT NOW to be a better haircutter is to section hair cleanly. A house is only as solid as its foundation. A haircut is only as good as the base upon which it is build. ...
Technology is like salt, a little bit can really bring out the flavor of the experience, but too much can be overwhelming. If you have ever had a guest come in with a full Pinterest board of the one haircolor they want, you probably know what ...
Question: what happens if you book an airline ticket and then don't show up for the flight? Does the airline call you and say: “Hey sugar, see you didn’t make the flight, that’s OK, we'll just refund you, hit us back up ...
Ever dealt with someone who, even though going through the paces, you got the distinct feeling they really didn’t like you? I have. This is not someone I would come back to, would you? A client needs to like you or at least approve of you. ...
Tip number four on my list of the things you can do RIGHT NOW to be a better haircutter is to use comb teeth properly. Combs have different tooth spacing for good reason. The reason is hair texture and control. The reason is tension. Thin, ...
Tip number three on my list of the things you can do RIGHT NOW to be a better haircutter is to understand the texture of your tools. The same line or the same shape cut with a scissors, a razor or a clipper is NOT the same. It looks ...
Tip number two on my list of the things you can do RIGHT NOW to be a better haircutter is to have a plan for the haircut before your begin the haircut.In this tip I am not speaking of your client consultation. We have already addressed ...
2015 was a big year for me…and I think for our industry in a lot of ways, and it seems for 2016 thinking outside of the box is the best way to stay in the black. Have you seen the video with the guy burning the hair? You probably have, ...
When clients' run late to their appointments, guess what? Your whole day gets jacked. One person 10-15 minutes late or more can, and usually does create a bad situation for everyone else on your book that day.What about the ones that run ...
Recently, I added three days in a salon to my forty-three year beauty career. I waited a couple of months before sharing anything with my readers, because random observations are usually not what’s really happening. In order for me to ...
As I write you this blog, I am sitting in an Airbnb in Paris with my wife and two daughters on the second of our 4-day visit to Paris, arriving just 9 days after Paris was attacked by terrorists. This is the second time in my life I have ...
"Honoring the Past and Embracing the Future" was the theme at the recent Intercoiffure America Canada Fall Atelier for 2015 held at the Waldorf Astoria Hotel in NYC.Trends trending included a controversial Political Hair Show, taking ...
Calling all American hair cutters! Let’s own Small Business Saturday.A few years back American Express launched Small Business Saturday as a campaign to promote shopping small, supporting your local small businesses. The call ...
This month, I had the amazing honor of acting as the host for Goldwell’s Global Color Zoom in Las Vegas, in early Oct 2015. This was both an honor and a privilege as I had access to some of the most important hairdressers in the world. You ...
Blogging is one of the most valuable tools that businesses have to engage with customers and ultimately make their lives easier. In fact, *60% of businesses who blog acquire more customers so if you’re not blogging, it’s time to get ...
As often as we hear that mentors motivate new professionals, there is no doubt that beginners are also a source of inspiration for many of us seasoned professionals.Last weekend I attended Tucson Fashion Week, a multiple-venue event promoting ...
