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SEARCHThink your salon has great customer service? You might want to think twice. Don’t forget, details mean everything to your clients. Here are a few common pitfalls to avoid.
Think your salon has great customer service? You might want to think twice. Don't forget, details mean everything to your clients. Here are a few common pitfalls to avoid:
Not greeting clients when they arrive.
Pointing vaguely to an area where the shampoo capes are instead of walking clients over and showing them.
Forgetting to offer a glass of water or coffee.
Making her wait more than 20 minutes.
Screwing up a hair cut/color and not offering a complimentary "fix."
Rude front desk staff.
Not informing her of new charges (for a blowout, bang trim, etc.) before you add it to her bill.
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