Demandforce recently introduced two-way texting for all its customers, an enhancement that offers businesses a new way to immediately respond to client confirmations and text messages from within the Demandforce dashboard.
Businesses, including salons and spas, can now reply to client text messages directly, via a text response directly from Demandforce -- a breakthrough for industries that have historically relied on email and phone communication between businesses and clients.
The two-way texting enhancement to the Demandforce platform comes at no additional charge to current Demandforce customers, who already have the ability to send appointment reminders and receive confirmations via text. Two-way texting improves upon this communication functionality by allowing clients to send follow-up questions or request a new appointment time within the same text conversation -- and immediately receive an answer back from the business.
“One of our greatest goals with Demandforce is to continue to innovate and find ways that help our customers save time,” said Demandforce General Manager John Nebergall. “We know that texting is how people communicate today, and we’re in the business of communication.”
Two-way texting will be automatically rolled out to Demandforce users over the coming weeks.
Demandforce® is the leading marketing and communications solution providing automated appointment reminders and confirmations, online reputation management, and email campaigns. Demandforce is an Internet Brands® company. For more information, please visit www.demandforce.com.
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Originally posted on Salon Today