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client communication

Three Things to Never Share with Clients

It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with someone I see every six weeks for a paid service—no matter how cool they are.

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8 Ways to Create a Bright, Happy Salon

Check out the list of proven salon happiness enhancers to add to your motivational arsenal.

Our Clients Are Starved for Connection and for Touch

COVID-19 is robbing many of us of touch and I believe we are starting to show the signs of starvation. 

Creating a Great Client Experience in a COVID-19 World

The client experience in a COVID-19 world will be very different. So will the stylist’s experience. How do we still create a warm, welcoming environment for everyone?

The Diary of a Quarantined Hairstylist

What are the craziest requests you have received in quarantine from guests? Stylist Meagan Gallman shares her first-person thoughts. Can you relate?

Coronavirus Communications With Your Clientele

These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.

Talking Points to Share with Your Clients on Coronavirus

Take what works and leave the rest. During a time of so much uncertainty, we want to offer you some shortcuts to communication and examples of how salons are talking about the steps they are taking to keep their space a clean, welcoming one.

How 3 Salons are Coping with the Impact of Coronavirus

As the world descends into madness over the Coronavirus, three salons--Eva Scrivo Salon, Ginger Bay Salon and Spa and Whip Salons--share communications they're sending employees and staff, including an economic preparedness plan.

How to Know When It's Time to Fire a Stylist

Letting go of a team member is never easy, but sometimes it is necessary in order to maintain the culture and a positive environment in your salon. Here are some things to consider before you terminate an employee.

Ecoheads Launches Bang Face Shields

With the launch of Bang Face Shields, Ecoheads help stylists cut better bangs while improving the client experience.