Carlos Valenzuela

Contributor

Carlos Valenzuela, initially trained in London and Chicago with Pivot Point International, has a master's degree in international management and forty-six-plus year's experience as a hairdresser, ex-salon/school owner and worldwide spokesperson for professional beauty brands. He is the author of numerous success and personal development programs and published the novella Letters to Young Carlos, about a gay boy growing up along the US/Mexico border in the 1960s. Visit him at www.carlos-valenzuela.com

Carlos Valenzuela wrote

The Three-Minute Consultation

The Three-Minute Consultation

by Carlos Valenzuela

The number one reason a client moves to another salon goes like this: “I always walked out looking the same.”  How did this happen? You stopped doing a consultation for returning clients because familiarity fooled you into thinking you knew the client so well it wasn’t necessary. Wrong.

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