Neil Ducoff is the founder and CEO of Strategies, a business training and coaching company specializing in the salon and spa industry. Ducoff’s newest book, No-Compromise Leadership, is published by DC Press and is available at www.amazon.com.
Gratuities cause hassles for owners. You have to pay taxes and credit card processing fees on tips and you have to distribute them to the team. Strategies' Neil Ducoff shows you what a no-tipping salon looks like, and what you need to do to get there.
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