As with any consultation—cut, color, makeup, nails—figuring out how your client is trying to communicate his or her desires to you is the cornerstone of a successful experience. NovaLash-certified lash artists weigh in on how to run a foolproof consultation before your client even walks into your studio.
Stefanie Thurman of The Lash & Brow Studio in Royal Oak, Michigan, suggests beginning your consultation before your client arrives for the appointment.
“Give them a pre-consultation on the phone to make sure they are a candidate for lash extensions,” Thurman says.
It is important to listen to what a client wants out of her lash extensions. Lauren Wade of The Lash Studio in Westminster, Maryland, says to design a personalized look for your client based on her answers to these questions:
“A good lash-extension client might be a low-maintenance person who doesn’t mind a high-maintenance service,” says Andrea Dopico of The Lash & Brow Academy in Woodland Hills, California. “Clients of all ages can wear lash extensions as long as they have healthy hairs to attach. They are a great client if they take proper care of their extensions, have no eye concerns, come in for maintenance and refer others to your work.”
Someone with extreme allergies or skin sensitivities probably isn’t a good candidate. Also, anyone who rubs their eyes, picks at their lashes or sleeps on their face will need to reconsider these habits in order to have healthy lash-extension results.
Fotini Filini of Lashes by Fotini in Deerfield, Illinois, makes sure to ask these questions during every lash consultation: