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Customer Service: How To Keep Your Client Happy

It’s not just about doing great hair, makeup, nails or skin care. So much of keeping your client happy is customer service. Eric Fisher shares his ten tips on making the client feel valued and important.

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Kids in Your Salon Chair: Distraction, Distraction, Distraction

Watching your client go from hair cuts perched on a parent’s knee to seeing them off to college can be rewarding and heartwarming. But it also takes a whole lot of patience when working with children—and knowing the number-one rule.

Ellen's Hair Color Situation and How It Was Handled

"Have you ever had a terrible, terrible hair experience that took hours and hours to fix? Me too," says Ellen on Twitter.

3 Experts Share How to Help Your Clients with Thinning Hair

Getting to the root of what can cause thinning hair and how a correct consultation and real facts will lead to the best outcome.

The Reality of Transitioning from Dark to Blonde

Pittsburgh colorist Marissa Pusateri @marissapusateri posted color correction showing the realities of going blonde.

When Do You Fire a Client?

How many “chances” should you give yourself to please a client?

5 Tips for a Successful Consultation from Lisa Walker @lisalovesbalayage

Hair colorist Lisa Walker, @lisalovesbalayage, draws an audience with her outgoing personality and mad color skills--her Instagram name says it all. The artist is also traveling the country with her Balayage Bootcamp and teaching other artists her techniques and tips. Here, Walker shares five tips for a successful consultation.

What to Do for Clients with Hair Too Fragile for Traditional Extensions

Many times hair extensions are not a good idea for clients facing hair loss. Clients with extremely fine, thinning hair may not be suitable for extensions, as any type of extension may cause slight stress to the cuticle and scalp.

Meet Prose: Custom-made Hair Care Products Co-created by Industry Hair Professionals

Whether clients collaborate with their own hair stylists or go directly to Prose, they benefit from hair professionals’ expertise and algorithm-driven formulations for the most unique and essential hair care products.

Are You Doing These 3 Crucial Color Consultation Steps?

GKhair Professional wants you to conduct successful color consultations every time! Here are some things you should be thinking and doing every time a client sits in your chair.