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Platinum is a Lifestyle

And it begins with the consultation. Video of the steps, plus suggestions for getting a full hair history from your client.

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A Great Consultation Will Reconnect You to Clients

A great consultation is going to reintroduce us to our clients and us to them in the COVID-19 landscape. It will be the gatekeeper to our re-entry.

The 12-Point Consultation

"The busiest stylist in my salon is booked three weeks in advance because she starts off every client visit with a traditional, attention-to-detail consultation." Get a checklist to guide you through your best client consult!

Flame Proof: From Inspiration to Red-Orange Reality

Some tips on pricing, maintenance, and then the process for this "girl on fire" finish.

How to Help Clients With a Hair-Pulling Disorder

A client living with trichotillomania will likely hide it from you, and might skip coming to the salon altogether. Once you understand the problem, you will become an asset and resource to your client.

COLOR CORRECTION: Removing Layers of Fashion Tones

Correcting this won't-budge color and achieving realistic results required a good consultation, great products, and patience.

How to Be a Hair Hero to Someone Suffering with Hair Loss

Hair loss or thinning hair affects so many of your clients and their confidence and quality of life is often severely impacted. This client wanted to share her story, to give other women hope, and to praise the stylist who helped her feel like herself again.

Customer Service: How To Keep Your Client Happy

It’s not just about doing great hair, makeup, nails or skin care. So much of keeping your client happy is customer service. Eric Fisher shares his ten tips on making the client feel valued and important.

Kids in Your Salon Chair: Distraction, Distraction, Distraction

Watching your client go from hair cuts perched on a parent’s knee to seeing them off to college can be rewarding and heartwarming. But it also takes a whole lot of patience when working with children—and knowing the number-one rule.

Ellen's Hair Color Situation and How It Was Handled

"Have you ever had a terrible, terrible hair experience that took hours and hours to fix? Me too," says Ellen on Twitter.