Often, when you think you are at the end of something, you discover you are really at the beginning of something else.
How many “chances” should you give yourself to please a client?
This year, make yourself a priority.
Recently, at a salon happy hour, I shared a bottle of wine with a group of receptions. You know I wanted to get the skinny on the challenge of balancing both clients and salon professionals. I started by asking them what their pet peeves were...
The happiest clients I meet are those who feel, regardless of their situation, they are happy, not perfect.
So, you work in a cool salon, keep up with trendy styles and dress the part. And, you think this is the big reason clients keep coming back to see you? Maybe for a first visit, but to retain clients, it’s the little things that count.
With no knowledge of how to own or manage a beauty salon, Kimberly Broyles-Meisterhans , a nail tech with a loyal clientele, took over a failing salon with only three employees and one receptionist. Here's her story of success.
I urge you to visit a beauty school. It doesn’t matter if you feel you are a good teacher or not. Just show how much you love what you do.
How can you up the ante on making a good first impression?
Do you, like me, hate excusing yourself when working on a client? The habit we salon professionals have of holding our pee can have grave consequences.
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